شحن
1. Standard Shipping Policy (Non-Perishable Items)
Processing Time
• Orders are typically processed within 1 business day after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In the event of high order volume or stock checks, processing may take slightly longer.
Shipping / Delivery Time
• Local delivery within the Kingdom of Bahrain usually takes 1–2 business days after processing.
• Delivery timelines are estimates. Delays can happen due to courier availability, traffic, security checks, weather, or high seasonal volume.
• We will do our best to notify you if we expect a significant delay.
Delivery Method
• We use local courier / driver delivery for most orders.
• You must provide a correct phone number and delivery location. If the courier cannot reach you, delivery may be rescheduled.
Shipping Fees
• Delivery fees (if any) are shown at checkout before you confirm the order.
• In some cases, large/fragile items may have an additional handling fee. This will be shown or communicated before finalizing the order.
Delivery Confirmation / Handover
• For certain orders, the driver may request confirmation (for example name, phone, OTP, or signature) on delivery.
• Once the item is delivered to the address / contact provided at checkout, the order is considered completed.
Incorrect Address / Missed Delivery
• You are responsible for entering the correct shipping address and contact phone number at checkout.
• If the address is incomplete, unreachable, unsafe, or you are not available to receive the order, we may:
– reschedule delivery and charge an additional delivery fee, or
– cancel the order and return the item to stock.
• Re-delivery fees may apply.
Damaged or Wrong Item on Arrival
• Please inspect your order at the time of delivery.
• If an item arrives physically damaged, defective on arrival, or not the item you ordered, you must notify us immediately at delivery time or as soon as reasonably possible with photos and order details.
• We will review the claim and respond with next steps.
• This section does not guarantee eligibility for a refund or exchange. All returns/refunds are still subject to the Refund & Return Policy.
Out-of-Stock / Split Shipments
• If an item becomes unavailable after you place the order, we may contact you to offer:
– a revised delivery time,
– a similar replacement item, or
– a refund for that item.
• Some orders with multiple items may ship/deliver in separate parts.
Contact for Delivery Issues
For any question about delivery of non-perishable items, contact:
cyberking870@gmail.com
2. Strict Shipping & Delivery Policy (Fresh / Perishable Items)
This section applies to prepared meals, meal plans, fresh food, smoothies, juices, or any other perishable consumable items.
Same-Day / Time-Sensitive Delivery
• Fresh/perishable items are prepared daily and delivered the same day (or in the specific delivery window communicated to you).
• We deliver only within eligible areas in the Kingdom of Bahrain. If your area is not covered, we will inform you before confirming the order.
• Delivery windows are short because products are time/temperature sensitive. You must be available to receive the order at the agreed time.
Customer Availability Requirement
• You MUST answer the phone/WhatsApp and be reachable at the delivery location.
• Our driver/rider will attempt delivery once.
• If you are unavailable, do not answer, or provide an incorrect or unreachable location, the order may be marked as “Attempted Delivery / Customer Unavailable.”
No Re-Delivery for Fresh Items
• For fresh/perishable items, we do not guarantee a second delivery attempt.
• We do not re-send or store cooked food for later because of food safety.
• If delivery fails due to customer unavailability, wrong location, gate/entry issues, etc., the order may be marked completed with no refund.
• Perishable items are FINAL SALE and non-refundable. They cannot be returned to us for hygiene and safety reasons.
Handoff and Condition at Delivery
• As soon as the order is handed to you (or left with the person/location you provided), responsibility transfers to you.
• It is your responsibility to refrigerate, store, reheat, and consume safely according to the product instructions.
• We are not responsible for any quality issue caused by late pickup, improper storage, or delayed consumption.
Quality / Wrong Item Claims
• You must check your delivery immediately.
• If you believe you received the wrong meal or the meal arrived in unacceptable condition, you must contact us right away (the same day, with clear photos and order details).
• Claims made hours later or the next day may be denied because we cannot confirm storage conditions after delivery.
Address Rules
• You are responsible for providing a correct, complete, and safe drop-off address.
• If the driver cannot legally or safely access the location, we will try to call you once. If we cannot complete the delivery safely, the order may be cancelled as “undeliverable,” with no refund.
Fees
• Delivery fees for fresh/perishable items may differ from standard shipping.
• These fees are shown before you confirm the order or will be communicated directly (for example via WhatsApp).
• Extra charges may apply for urgent delivery windows or areas outside our standard coverage.
No International / No Long-Distance Shipping
• We do not export or ship fresh/perishable items outside the local delivery area.
• We will not ship fresh/perishable food items using postal, courier, air, or freight services.
Contact for Fresh Delivery Issues (same-day only)
If you have an urgent delivery issue with a fresh/perishable order, you must contact us immediately (same day) with your order number and photos:
cyberking870@gmail.com