Overseas Special Order – Cancellation, Refund & Handling Terms

Gamers Point Technology Services W.L.L. | Bahrain | Effective 19 October 2026

Applies only to products labelled “Ships from Overseas”, “Special Order”, “Made to Order” or “Built to Order”. This policy supplements our Overseas Shipping Policy and Refund & Return Policy. Nothing here reduces rights provided by mandatory Bahrain consumer protection law.

1. Mandatory pre-order quotation and acceptance

Before Gamers Point accepts a supplier order, we will confirm the requested make/model, configuration, condition (new/open-box/refurbished), warranty terms, estimated delivery period, overseas freight and any applicable Bahrain VAT, customs and clearance fees. The customer is responsible for checking the order summary, spelling, exact model, storage/RAM option, colour, quantity, address, contact details and company invoicing details before approval. Changes later may require a new supplier quotation.

2. Confirmation and advance payment

Overseas special orders require 100% advance payment unless Gamers Point agrees in writing to different commercial terms. An automated payment receipt does not confirm overseas stock allocation. An order becomes supplier-committed when Gamers Point confirms in writing that the identified goods have been reserved, procured or ordered from the supplier. Our standard imported product estimate is 10–15 days from written order and supplier confirmation. Specialist workstations, AI systems, custom-built PCs and other items may have longer lead times clearly agreed before payment.

3. Customer cancellation – before supplier commitment

Submit any cancellation request in writing as early as possible, stating the order number. Before a supplier order has been accepted or any procurement commitment made, Gamers Point will assess cancellation promptly and normally refund the payment through the original method. Any cancellation or administrative charge is applicable only where it was disclosed and accepted before purchase and is permitted by law; no arbitrary, undisclosed fee is automatically deducted.

4. Customer cancellation – after supplier commitment

Once the special-order item has been reserved, purchased, customised or dispatched, change-of-mind cancellations, modifications and exchanges are not accepted as a matter of routine, to the extent legally permitted. Customer reasons such as finding a cheaper price, changing preference, ordering the wrong specification after written acceptance, or no longer needing the product do not automatically create a contractual cancellation entitlement. Gamers Point may voluntarily agree to an exception in writing after checking supplier return eligibility.

For any voluntary cancellation accepted after supplier commitment, the refund (if any) and the timing will be stated in writing. Only actual, demonstrable, nonrecoverable costs and applicable charges that were disclosed and lawfully agreed may be taken into account; examples may include supplier restocking, incurred freight, non-refundable customs handling or payment transaction charges where lawfully recoverable. We will provide a reasonable itemisation if deductions apply. This clause does not authorise deductions from statutory remedies when a product is defective, materially misdescribed, not delivered as agreed, or cannot be supplied.

5. Stock shortfalls, price changes and delays

We verify supplier availability but do not claim ownership of third-party stock until confirmed. If an overseas supplier cannot fulfil the accepted order, or an agreed delivery obligation cannot be met, Gamers Point will contact the customer with lawful options, including a suitable agreed replacement, revised deadline or refund. Currency movements or supplier price changes do not authorise automatic additional charges after payment. Any replacement configuration, extra cost or materially altered delivery schedule requires express customer approval. A customer declining an unagreed post-payment price increase is not automatically treated as a change-of-mind cancellation.

6. Shipping, VAT, duties and delivery

Overseas freight and local delivery are additional unless expressly included in the final payable amount. Applicable VAT, customs duty, clearance, courier and insurance charges will be identified at checkout or in a written quotation before payment. We do not demand surprise additional charges after purchase without express consent. Delays may occur because of customs processing, carrier disruption, weather, official holidays or supplier allocation; we notify customers of known material delays.

7. Refurbished goods and product condition

Refurbished devices may have cosmetic wear commensurate with the specific grade disclosed before purchase. Model stock photos may not depict the exact serial-numbered unit. Battery health, accessories, keyboard layout, RAM and SSD configurations and warranty provider should be confirmed to the extent available before order acceptance. A customer cannot demand an otherwise unwarranted change-of-mind refund solely for cosmetic wear that was clearly, accurately disclosed; inaccurate condition descriptions and faults remain subject to lawful remedies.

8. Delivery issues and evidence

Customers should check their deliveries promptly. To speed up a carrier investigation, please report visible damage, wrong items or missing accessories as soon as possible, preferably within 48 hours, with photographs of shipping labels, packing materials and the item. The recommended 48-hour reporting window is not a waiver or limitation of consumer rights. Keep the original packaging where reasonably possible. Gamers Point may request reasonable order evidence, serial numbers and inspection, but will not deny statutory claims simply because packaging has been discarded.

9. Defective or nonconforming goods

The customer's mandatory rights under Bahrain law apply irrespective of special-order, refurbished or overseas status. For a defect, nonconformity, misdescription or qualifying failure of delivery, legally required repair, replacement, return and refund remedies will be provided without improper deductions. Bahrain's Ministry of Industry and Commerce describes an applicable 15-day period from receipt for defective or nonconforming goods under its consumer-protection guidance; other warranty and statutory remedies may also apply. The older general-policy request to report within seven days is a prompt-reporting preference only and does not shorten legally mandated rights.

10. Warranty support and excluded damage

We will identify the applicable warranty type, provider and period before purchase. Damage caused by accidents, liquids, misuse, improper electrical supply or unauthorised alterations may fall outside voluntary warranty coverage, subject to proof and statutory rights. If an overseas inspection is required, Gamers Point will explain the logistics and responsibility for transport costs; customers are not charged costs the law places on the supplier for a covered defect.

11. Refund administration and payment disputes

Approved refunds normally go back to the original payment method where feasible; otherwise an alternative bank transfer or payment method requires mutual agreement and appropriate identity verification. Gamers Point may request the order receipt, beneficiary name and proof of payment to prevent fraud and duplicate refunds. Actual processing times depend on the payment provider and bank; we will give the customer confirmation when the refund is initiated. No customer is required to accept cryptocurrency, store credit or a different payment method in place of a refund legally due. We will coordinate any pending chargeback/dispute to avoid duplicate settlement.

12. Bulk-order discount conditions

Where advertised and active, Gamers Point's automatic 3% refurbished-laptop bulk discount is available with at least three qualifying laptop units in one order. The discount applies to the qualifying merchandise value, not overseas shipping, duties or VAT, and cannot be combined with other promotions. It is calculated automatically by Shopify; manual, negotiated business quotes may have separate agreed prices. This discount does not override shipping, cancellation, stock-confirmation or legal rights.

13. Contact, interpretation and governing rights

To request changes or report a problem, contact Gamers Point Bahrain at WhatsApp +973 3682 0393 with the order number and supporting details. Individual written quotations govern item-specific specifications and estimated dispatch periods where consistent with applicable law. Nothing here restricts rights or remedies established by the Kingdom of Bahrain's mandatory consumer-protection legislation.

ملخص الشروط باللغة العربية

المنتجات الموصوفة بأنها تشحن من الخارج يتم طلبها من مورد خارجي، وليست مخزوناً محلياً مؤكداً. المدة التقديرية للمنتجات المستوردة العادية هي 10–15 يوماً بعد التأكيد الكتابي للطلب وتوفر المنتج لدى المورد، وقد تتطلب الأجهزة المتخصصة أو المجمعة حسب الطلب وقتاً أطول يوضح قبل الدفع. يتطلب الطلب الخاص دفع المبلغ مقدماً ما لم يُتفق كتابياً على خلاف ذلك. بعد التزامنا بطلب المورد، لا تُقبل عادةً طلبات الإلغاء بسبب تغيير الرأي، وذلك وفقاً للقانون، ولا يمس ذلك حقوق المستهلك بشأن العيب أو عدم المطابقة أو عدم التوريد. تُوضح رسوم الشحن والضريبة والجمارك قبل الدفع. يسري خصم 3% تلقائياً على مشتريات ثلاثة أجهزة لابتوب مجددة مؤهلة أو أكثر، ويُطبق على قيمة الأجهزة المؤهلة دون رسوم الشحن والضرائب، ولا يجمع مع عروض أخرى.

Policy version 19 October 2026. Gamers Point reserves the right to amend these terms prospectively for future orders; changes do not retroactively alter an accepted customer's agreed conditions.